XeLogix assumes the following responsibilities:
- Protecting all data generated by and provided to us by our users from being stolen, compromised, or used in violation with this policy.
- Never selling user-provided and user-generated data for financial gain or competitive advantage.
- Providing transparency for our users into what data we collect and what we do with it
- Where possible we have tried to maintain the highest accuracy of the information presented here, if however errors or omissions are found, we will not be responsible for any damage or consequential damage from use or misuse of this information. Similarly, we are not responsible for any typographical errors.
- Stock status is updated regularly; although in some cases components shown as available may be sold out prior to your order fulfillment. Your patience till stocks are replenished will be appreciated.
- Delivery charges are applicable to all orders unless picked up directly from one of our premises. Any claim by the Purchaser for non or incorrect delivery must be advised to us within 3 days of receipt of the goods.
1. What We Know About You
If you register an account with XeLogix, we’ll have access to your e-mail address and any additional contact information you choose to provide us. If you place an order, we retain a record of the contents of the order, delivery and billing address information, and any communication you might have with our customer support team about the order. If you use features such as commenting, in-stock notifications, and comment reply notifications, we retain record of this fact.
If you browse xelogix.com, with or without a login, we know for a limited time that a user at your IP address has visited pages on the site.
We collect data on what products and content you browse in order to offer better value to you through personalized email, and to see which products/content are the most useful to you.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Office # i8 Markaz ,Islamabad, 44000 Pakistan.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
2. Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Where third party company names appear, the trademarks and brand names belong to those companies. In no way do those companies support or endorse our service.
3. When and How We Send Email
We send email to users when orders are placed, shipped, or completed. We may be in contact when an order requires payment before shipping or if other issues prevent us from fulfilling an order. We will send you email to verify your email address or if you request a password reset. We may send you email to request reviews of our products or feedback on your experience with our website, products, or customer support.
We will notify users if we believe their privacy has been compromised, if it is within our power to do so. For example, if we discover a customer’s account user login information has been exposed elsewhere on the web, or if we are compelled to disclose information to law enforcement.
All new customers are signed up to our main newsletter by default, and XeLogix may at any time add all new and all existing customers to existing and new newsletters at our discretion.
We may occasionally send you an email that you did not request or trigger with an action of any kind in order to promote a certain aspect of our site, products, or services.
4. When You Talk to Our Support Teams
If you email us, chat with us, or call us on the telephone for support we can and most of the time will record the interaction. This is done so for training and audit purposes and the private conversations between customers and support staff are never sold to or shared with third parties (except when a third party tool, such as email or our chat service, is used to make the interaction possible).
5. Logging and Log Retention
In order to understand traffic to our sites and diagnose technical problems, we log individual web requests. These logs include time of request, individual IP address, referrer, and user agent strings. We may retain these logs for up to 60 days, although individually-identifying information will be obscured after one week.
In order to prevent fraud and detect malicious behavior, we log IP addresses for specific actions, such as creating a customer account and placing an order. This information is automatically deleted after no more than 60 days.
Except in the case of malicious traffic, we will not share log data with any third party, unless compelled by legal process to do so.
6. Cookies, Tags, Tracking Pixels, and HTTPS
Our analytics software, use tags/tracking pixels to help keep track of how many unique visitors we’re getting, where they come from, and how they navigate our site, unless you’re browsing with Do Not Track enabled. We use this information to inform site improvements.
We do our best to serve all content securely over HTTPS.
7. Third Party Services
- Shipping Providers and Export Control
We offer shipping through third parties: TCS and Leopard We pass delivery addresses, phone numbers, and invoices to these companies to the extent required for quoting shipping prices and successful delivery of orders.
- Chat and Search
- Social Media
We maintain accounts on various social media platforms, including Facebook, Twitter, Google+, Linkedin, Pinterest, Flickr, GitHub, YouTube, Ello, and Instagram, and Tumblr. While some of these platforms are themselves invasive of user privacy, we will do our best to apply the principles outlined in the rest of this policy to our use of social media.
We do not make use of third-party social media badges or widgets which function as trackers.
8. Changes to this Policy
We may revise this Privacy Statement from time to time. The most current version of the Privacy Statement will govern our use of your information and will always be available. Please check this Privacy Statement often for changes. By continuing to access or use the Web Site after those changes become effective, you agree to be bound by the revised Privacy Statement and acknowledge that the revised Policy Statement applies to all information held by XeLogix.