We want you to love your new parts and gadgets! Sometimes your project changes or something is not working the way you thought it would. Never fear, we are here to help!
- 3 day unmodified return policy
If you are not 100% satisfied with your order, we will be happy to arrange a return for any unused and unmodified items purchased within 3 days.
- Modified product return policy
If you have modified your part and something goes wrong or you aren’t satisfied with your item, our fantastic team of dedicated technicians can help trouble shoot and offer advice to determine if your parts are defective.
In the event that something is determined to be a manufacturer error or failure due to defective materials, we will repair, return or exchange the item(s) as needed.
- Damaged in Shipment
Please email firstname.lastname@example.org right away. Include a description of the damages, and pictures of the damaged items/packaging. This information is very helpful to us in assessing how we package our orders and helps prevent similar problems in the future. Replacements will be arranged with Customer Service.
- General Return Guidelines
Please arrange an RMA ( Return Merchandise Authorization) with us prior to sending any returns back to us.
- Returns must include any accessories, documentation, etc. included with the product.
- Please do not remove, disorder, or otherwise modify any connected items before contacting Tech Support.
- Eligibility for return of modified items is determined on a case-by-case basis; we cannot guarantee eligibility for modified items.
- Returns may take up to 2 weeks to process, not including transit times.
- Replacement orders cannot be modified to include different or additional parts.
- Xelogix will pay/refund shipping charges if the damage is found to be related to a manufacture error.
- Returns for orders older than 3 days are eligible for replacement or store credit only.
- We reserve the right to limit support, and deny returns on items that were purchased over a time, ding and dent items, old version releases etc.
- In the event that your return is not received in restock able condition, we reserve the right to change your refund method to store credit only i.e. It can be used to buy other goods at the store
- We highly suggest all returns are sent via a track able shipping method. Lost packages that are sent via non tracked methods are not guaranteed.
- Non-Returnable Items
We apologize that there is a small selection of products that we cannot offer a return on. This list includes
- Opened 3D printer filament (factory sealed may be returned)
- Products containing Lithium Ion Batteries
- Lithium Ion Batteries
- Lithium Metal Batteries
- Lithium Coin Cell batteries
- NiMH batteries
- Alkaline batteries
If a non-returnable item arrives damaged or is not functioning properly, please do not hesitate to contact us to see if further action may be taken.
Please note that due to shipping regulations, you cannot legally ship Li-Po batteries without proper certification.
For more detail please visit Terms & Condition Section No.5